(*) FedEx/DPD, fully insured door-to-door. All overseas shipments are sent via FedEx or DPD. Royal Mail is only used for Channel Islands and Isle of Man, which are treated as domestic destinations.
(**) For very large parcels, we may use an alternative premium courier service..
(***) Faster and Priority options mean your order is handled and dispatched with priority, so you receive it as quickly as possible.

Currently we are NOT able to ship to the following countries due to shipping complications: Albania, Algeria, Angola, Armenia, Belarus, Benin, Bosnia & Herzegovina, Botswana, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Chile, Comoros, Congo - Brazzaville, Congo - Kinshasa, Croatia, Côte d'Ivoire, Djibouti, Dominican Republic, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Georgia, Ghana, Greece, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, India, Iraq, Kenya, Kosovo, Laos, Latvia, Lesotho, Liberia, Libya, Lithuania, Madagascar, Malawi, Mali, Malta, Mauritania, Mauritius, Moldova, Montenegro, Mozambique, Namibia, Nicaragua, Niger, Nigeria, North Macedonia, Pakistan, Palestinian Territories, Panama, Paraguay, Poland, Romania, Russia, Rwanda, São Tomé & Príncipe, Senegal, Serbia, Sierra Leone, Slovakia, Slovenia, Somalia, South Sudan, Sudan, Suriname, Tajikistan, Tanzania, Togo, Tunisia, Turkmenistan, Uganda, Ukraine, Uzbekistan, Venezuela, Vietnam, Western Sahara, Yemen, Zambia, Zimbabwe.

We will ship your hat ready to wear with a complimentary branded dust bag in a robust generic cardboard box.

If you require a gift box, please select this option and we will make you a gorgeous box that will also be useful for your hat storage.

Or just add to your order a luxurious travel tube or the traditional balsa box, both accessories considered great and useful complements for quality rollable Genuine Panama Hats.

International Customs:

- EU orders: import duties and taxes are already included in your payment and will be calculated at checkout, this means you will NOT need to pay anything else at the arrival and delivery of the parcel.

- United States orders: Due to changes in duties and taxes, deliveries into the United States are subject to extra charges which can be from 5% to 10%.

- Other destinations: import duties shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs.

Please note that international shipments are subject to customs clearance procedures, which can vary from country to country. As a result, international delivery times are estimates and cannot be guaranteed.

If a parcel is refused at arrival and it is sent back to us in the UK, a restock fee of £35.00 will be taken off your refund alongside any customs charges and shipping costs.

Dispatch Time:

We ship Monday through Friday, excluding weekends and holidays. Shipping times will depend on your location and the service you selected.

Orders are normally dispatched within 1-3 days. Bespoke products may take longer due to fabrication times.

Here at Marchesi di Montecristi, we always want our customers to be pleased with the hat they ordered from us. We do realise that sometimes finding that perfect hat can be a challenge. If your product is not the right size, you have 14 (fourteen) days from receipt of your order and the item must be returned during this period.

The shipping costs, if you are in the UK from our shop to your address, for exchanging an item for a more suitable size is free of charge once and we will use standard shipping service. However, all exchanges are subject to stock availability and adherence to our terms and conditions.

As we are unable to exchange any item for an alternative colour or style, we suggest that you return your purchase for a refund and place a new order for the preferred item. This does not affect your statutory rights.

Please note that if your purchase is in the SALE or OUTLET section, we are unable to accept returns. However, the size exchange is possible when there is stock availability, alternatively a credit note will be issued. This does not affect your statutory rights.

To exchange your item, follow the steps below ensuring you request an exchange and specify which size in cm you require, if your preferred size is sold out a refund will be issued within the next few days of receipt. This does not affect your statutory rights.

Complete and submit the form below to receive your instructions and confirmation, include in the parcel the printed email of the return acceptance. Only returns that have been confirmed will be processed.

Return the parcel for an exchange at your own cost to the address provided in the 'size exchange confirmation email'.

Once your return is received within the allowed exchange time, it will be thoroughly inspected in accordance with our Returns Policy. Once accepted your exchange will be shipped and you will receive confirmation of the same.

Ensure to keep proof of postage until you receive your refund notification. The goods are your responsibility until they reach our warehouse, the items you return must be with the tags still on, in the same new condition and original packaging you received them in and must be sent back before the return/exchange allowed time has expired. Returns outside this period will not be accepted, and therefore sent back to the customer at the customer's expense.

We hope you are entirely satisfied with your purchase; should you however, wish to return an item, you have 14 (fourteen) days from receipt of your order and the item must be returned during this period.

In the event that any item you receive is faulty or damaged, whilst we hope this never happens you can return it for a refund or exchange within 14 days from the date you received it, please contact us immediately at hello@montecristi.co.uk, so we can personally assist you and resolve the issue as quickly as possible.

Please note, original shipping fees and customised/bespoke items or gift boxes are not-refundable. Clearance items are not eligible for a refund but we accept an exchange or a credit note. This does not affect your statutory rights.

Please note that if your purchase is in the SALE or OUTLET section, we are unable to accept returns. However, the size exchange is possible when there is stock availability, alternatively a credit note will be issued. This does not affect your statutory rights.

To return and receive your label, please:

Complete and submit the form below to get your instructions and confirmation, include in the parcel the printed email of the return acceptance. Only returns that have been confirmed will be processed.

Once your return is received within the allowed return time (14 days), it will be thoroughly inspected in accordance with our Returns Policy. Once accepted you will receive confirmation of your refund via email (returns are processed as quickly as possible in the next few days of receipt), depending on the bank's processing time, it can take up to 10 business days for your refund to arrive to your original payment method.

Ensure to keep proof of postage until you receive your refund notification. The goods are your responsibility until they reach our warehouse, the items you return must be with the tags still on, in the same new condition and original packaging you received them in and must be sent back before the return allowed time has expired. Returns outside this period will not be accepted, and therefore sent back to the customer at the customer's expense.

We hope you are entirely satisfied with your purchase but if not, you can return your hat using the same box provided and marked "FRAGILE". Also, it is important to clearly mark your return parcels 'Return Goods to UK' with a domestic sale value of £0.00, as your returned items are not applicable to duty once they reach the UK, this will prevent them being held up at customs.

To receive a refund for your goods, the item must be posted no more than 28 days after you receive it unworn in their original condition. You are responsible for sending the hat back to us via a suitable transport method. We recommend sending returns via a basic tracked method as we cannot accept responsibility for lost items.

REFUNDS: Please allow 5-10 working days for us to process your refund. When your return is complete you will receive a confirmation email. If you return the hat to us, we might have to pay import duty to receive it and therefore your refund will deduct this fee - we will do our best to help in any way we can but please avoid returning your hat to us without checking this prior.

Please note, original shipping fees and customised/bespoke items or bespoke gift boxes are not-refundable. This does not affect your statutory rights.

EXCHANGES: Unfortunately we are not able to offer an international exchange service so if you require a different size please place a new order, and return the original item for a refund. Please note that the cost of returning your item to the UK is at your own expense.

In order to prevent any unexpected exchanges, please double-check your size before the purchase.

Complete and submit the form below to receive your instructions and confirmation, include in the parcel the printed email of the return acceptance. Only returns that have been confirmed will be processed.

Return the parcel at your own cost at:

La Marqueza Ltd
Returns Department
22, Equestrian Court
Arborfield Green
RG2 9ZS
United Kingdom

Once your return is received, it will be thoroughly inspected in accordance with our Returns Policy. Once accepted, you will receive confirmation of your refund via email.

Ensure to keep proof of postage until you receive your refund notification. The goods are your responsibility until they reach our warehouse, the items you return must be with the tags still on, in the same new condition and original packaging you received them in and must be sent back before the return/exchange allowed time has expired. Returns outside this period will not be accepted, and therefore sent back to the customer at the customer's expense.